Complaints Handling and Whistle-Blowing GuidelinesComplaints Handling and Whistle-Blowing Guidelines

DBOS’s Complaints Handling & Whistle-Blow Guideline (“CHWBG”) is developed to meet the requirement on corporate governance that has been set forth by Bank Negara Malaysia and this policy serves as key instrument to emplace the principles prescribed in the Whistleblower Protection Act 2010 to combat corruption and other wrongdoings by encouraging and facilitating disclosures of improper conduct on DBOS.

All DBOS’s Representatives are under an obligation to immediately report on any suspected, alleged and/or occurred incident involving any Misconduct as defined CHWBG. Member of the public who has knowledge or is aware of any improper conduct (misconduct or criminal offence) committed or about to be committed by DBOS’s employees or agents working with DBOS is encouraged to make a report/ disclosure via a dedicated reporting channel as stated in CHWBG.

Any parties reporting a suspected, alleged and/or occurred incident involving any Misconduct will be accorded the safeguards made available under CHWBG subject to meeting of the criteria stipulated in the CHWBG.

In general, the reporting party shall be protected from adverse actions to the best efforts of DBOS subject to the report being made in good faith and that the reporting party is not party to be suspected, alleged and/or occurred Misconduct.

DBOS will ensure that no one suffers any detrimental treatment as a result of refusing to accept or offer a bribe or other corrupt activities or because they reported a concern relating to potential act(s) of bribery or corruption.


All disclosures shall be treated in strictest confidence. To access dedicated reporting channel, please click here